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faq

  • WHY SHOULD I BUY FROM MODERN MEDICAL SUPPLIES?
    We ship genuine, brand name products at industry-low prices. Unlike many of our competitors, our products ship from the United states, which means fast shipping, tracked packages and top-notch customer service.
  • WHAT PRODUCT LINES DO YOU CARRY?
    We carry many of the top injectable viscosupplements used to treat knee pain caused by osteoarthritis with savings up to 40% off manufacturer prices. Our product line is constantly being updated and expanded. Please contact us directly for an updated list of products and prices.
  • HOW DO I KNOW YOUR PRODUCTS ARE AUTHENTIC?
    All products are 100% authentic and are purchased directly from the original manufacturer. Each product shipped comes in original manufacturer’s packaging, unadulterated and sealed with the following information displayed on the side: Lot number Date of manufacture Expiry date
  • I'M A PRIVATE PERSON AND DON'T HAVE A COMPANY. CAN I ORDER?
    You can order from us if you are an individual or corporation licensed to handle the products being ordered. All orders will require a valid medical license to be presented before we can ship. We do not sell to unlicensed individuals under any circumstances. You can contact us about exact licensing requirements before proceeding with your order
  • HOW CAN YOU SELL PRODUCTS AT SUCH A DISCOUNTED RATE?
    We have been in the business for several years and have a strong network. We buy big volumes both from manufacturers and we can therefore sell the products at extremely competitive prices.
  • WHAT PAYMENT METHODS DO YOU ACCEPT?
    We accept Visa, Mastercard and American Express. ​ In order to ensure we provide our customers with the best possible prices, we do not provide payment terms.
  • HOW MUCH DOES SHIPPING COST?
    We ship FedEx Priority Overnight at a discounted flat rate of $30.
  • CAN I TRACK MY ORDER?
    Yes. The day we ship your order, you will receive a tracking number and information by email.
  • CAN I RETURN OR EXCHANGE AN ITEM?
    Yes, you can return or exchange a purchase within the following circumstances: The product contains manufacturing defects, the product was damaged upon arrival or the wrong product was delivered. Please contact our customer service before returning the products for specific return instructions.
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